Privacy Policy – Annapurna Treks

Introduction
Welcome to Annapurna Treks & Expeditions Private Limited. We are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website www.annapurnatreks.com, book our services, or interact with us through our email annatreks@gmail.com or by sending messages to our mobile numbers +9779851127771.

By accessing our website www.annapurnatreks.com and using our services, you consent to the data practices described in this policy. If you disagree with the terms, please do not access the site www.annapurnatreks.com or provide us with your personal information.

Information We Collect
We, Annapurna Treks & Expeditions Private Limited, collect information that you provide directly to us, as well as information about your use of our services. We do this with utmost transparency and always in accordance with this policy, ensuring you are fully informed and involved in the process.

A. Personal Information You Provide:
Contact Details: Name, email address, phone number, residential address.

Booking Information: Trip selections, dates, number of travellers, and any special requests (e.g., dietary requirements, room preferences, guide/language preference).

Identification Documents: Passport number, national ID details, visa information, personal photograph and photocopies (required for permits and bookings in specific destinations).

Health and Fitness Information: Relevant medical conditions, allergies, medication, and fitness level necessary to assess your suitability for a tour/trek/mountaineering and ensure your safety; only collected with your explicit consent.

Emergency Contact Information: Name, phone number, and relationship of your emergency contact.

Payment Information: We only use banking transactions and do not accept your card details.

Communications: Records of your correspondence with us, such as emails through annatresk@gmail.com, chat, messages and calls in +977 985 10 30 619 , or written notes.

How We Use Your Information
We use the information we collect for the following purposes:

To Provide and Manage Services: To process your bookings, make reservations (hotels, flights, permits), and deliver the tour/trekking/travel services you request. For Safety and Security, assess your fitness for a tour trek or mountaineering, provide appropriate individual support or medical assistance if needed, and share critical information with guides and partners to ensure your safety during the trip.

For Communication: We will send you booking confirmations, itineraries, updates, and pre-trip information and respond to your inquiries.

For Processing Payments: To complete your transactions and prevent fraudulent activity.
For Legal Compliance: To comply with applicable laws, regulations, and government requests.

Legal Basis for Processing
Legal Obligation: To comply with legal requirements.
Who We Share Your Information With
We may share your information with third parties only in the following ways:

Travel Partners: We may share information with third-party service providers who assist us in delivering services to you, such as airlines, hotels, and payment processors.
Visa Providers: To apply for the Tibet and Bhutan visas, we require a copy of your passport, a photograph, and your personal details.

Legal Compliance: We may provide your information if required by law, such as in response to legal process, a court order, or a government request.

Legal Requirements: We may disclose information if required to do so by law, subpoena, or other legal process, or to protect our rights, safety, or property or that of others.

We never sell your personal information to third-party advertisers.

International Data Transfers
We may transfer your information to and process it in countries other than your own, particularly in the countries where we conduct your tour, trekking, or mountaineering trip (we currently operate in Nepal, Tibet, Bhutan, and India). These countries may have data protection laws that differ from those in our/your country. We will take all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy, including the use of standard contractual clauses where applicable.
Data Security
We, Annapurna Treks & Expeditions Private Limited, implement appropriate organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:

Access: The right to request copies of your personal data.
Rectification: The right to request correction of inaccurate or incomplete information.
Erasure (“Right to be Forgotten”): The right to request the deletion of your personal data.
Restriction of Processing: The right to request that we suspend the processing of your personal data.
Data Portability: The right to request a transfer of your data to another organisation.
Objection: The right to object to our processing of your personal data.
Withdraw Consent: Where we rely on your consent, you can withdraw it anytime.

To exercise these rights, please get in touch with Annapurna Treks & Expeditions Private Limited using the details in the ‘Contact Us’ section below. If you wish to withdraw your consent for any specific data processing, please specify the details of the processing activity when you contact us.

Data Retention
We will delete health and identification data shortly after you complete your trip, unless local regulations require a longer retention period, such as for insurance purposes or to provide you with a record of your trip for future reference.
Children’s Privacy
We do not direct our services to individuals under 18 (“Children”) unless a guardian or teacher accompanies them, or they have written permission from their guardian. We do not intentionally collect personal information and payments from minors. If you are a parent or guardian and believe your child has provided us with personal information or unauthorised payment, please get in touch with us, and we will delete relevant information and proceed with a refund.
Changes to This Privacy Policy
Annapurna Treks & Expeditions Private Limited may update the Privacy Policy periodically. The agency will notify you of any changes by posting the new policy and updating the “Last Updated” date. We encourage you to review this policy periodically.
Contact Us

If you have any concerns, questions or requests regarding this Privacy Policy or our data practices, please get in touch with us at:

Annapurna Treks & Expeditions Pvt. Ltd.
Kathmandu-26, Thamel, Gahiti
www.annapurnatreks.com
annatreks@gmail.com
+977 985 10 30619